Managed Services
Enable Continuous Systems and Operation Improvement, Test Automation, and CloudOps
Application and Infrastructure maintenance takes a significant chunk of the IT budget and hinders operational innovation.
At ITOrizon, we provide flexible managed services and 24/7 support programs as an extension to our implementation services. As a result, enterprises can outsource application maintenance, operational processes, and infrastructure upgrades to stay up to date in technology. Moreover, it ensures system availability and avoids interruptions in business services as it is fundamental for customer experience. DevOps Support, Performance Testing & Benchmarking, Peak Season Audit, Automated & Manual Testing provide high-end support to fast-track our clients’ business growth. Our 24/7 support for all our clients gives peace of mind for all their IT needs.
Our Test Automation has been successfully implemented for Manhattan Associates SCM Solutions, Oracle Fusion SCM, and UCBOS.
“77% of B2B buyers state that their latest purchase was very complex & difficult.”
- Gartner
ITOrizon’s Service Offerings
Incident Management
Perform Root Cause Analysis
Release Management
Release Certification
Continuous Integration
Ongoing Stabilization Effort
User Training
DevOps based New Rollouts
Infrastructure Maintenance & Issue Resolution
On-prem and Hybrid Support
ITOrizon Supply Chain Ecosystem Services
ITOrizon promotes an agile support process to boost operational innovation. We take special measures in improving application uptime, security, and operational excellence metrics. Our professional team works with the client team to continually deliver system enhancements, thereby reducing operations costs. We strive to improve KPIs like On-Time Deliveries, Inventory Accuracy, Inventory Carrying Cost, Inventory Turnover, Order Cycle Time, Order Entry Accuracy, Workforce Utilization, Shipping Accuracy, Order Fill Rate, Customer Satisfaction, and Return Rate as part of our continuous improvement model.
Business Outcome Based Services
Our Managed Services Value
Subject Matter Expertise – Implementation & Support Ownership – Global Coverage – Return On Investment
Distributed Team
Secure Infrastructure
24/7 Services
Solid Business Continuity
Subject Matter Expertise for SCM
& Technology
Industry Analyst Inputs
Business Outcome based Services Models
Access to SCM Command Centers
Access to Zero Code Technology
Access to Test Automation Suites
Our Supply Chain Strengths
Warehousing and Automation Application Design
Warehouse Operations Excellence
Global Ordering & Fulfillment Design and Optimization
Transportation Optimization Application Design
First Mile Last Mile Modernizations
Manufacturing Modernizations
End to End SCM Visibility
and Analytics
End to End SCM Transformation Design
End to End SCM Integration Design
Appointment, Dock and Yard Management Modernizations
Procurement Excellence
and AI Insights
Supplier Collaboration Modernizations
Dynamic Slotting and Machine Learning
Labor Planning and Productivity Tracking
Regognized
SCM Integrators List – 2020
Top 10 Consulting / Services Companies
Top 100 Logistics IT Provider – 2018
America’s Fastest Growing Companies
Top 10 Supply Chain Solution Providers 2017
Let the numbers speak for themselves
ITIL framework Production Support Process
With Root Cause Analysis for ongoing stability
Increase in Operational Efficiency across the supply chain touch points
Faster ROI from SCM Applications after utilizing ITOrizon’s services
Inventory Accuracy across all customer projects
Labor Optimization
ITOrizon Edge
ITOrizon promotes an agile support process to boost operational innovation. We take special measures in improving application uptime, security, and operational excellence metrics. Our professional team works with the client team to continually deliver system enhancements, thereby reducing operations costs. We strive to improve KPIs like On-Time Deliveries, Inventory Accuracy, Inventory Carrying Cost, Inventory Turnover, Order Cycle Time, Order Entry Accuracy, Workforce Utilization, Shipping Accuracy, Order Fill Rate, Customer Satisfaction, and Return Rate as part of our continuous improvement model.
ITOrizon - DevOps Model
Create
- Design, Config, Code
- Build and Unit Test
- Functional Test
- Security Analysis
Plan
- Production Metrics (SLAs/SLOs) and Feedback
- User Stories and Prototyping
- Business Metrics
- Release Plan
Monitor
- Application Performance Monitoring
- Assess Metrics
- End-user Experience
- IT Infrastructure, Application Performance and Availability
Configure
- IT Infrastructure Provisioning and Configuration
- Application Provisioning and Configuration
Release
- Scheduled/Timed Release
- Release Coordination
- Deploy Application
- Fallback Recovery
Preproduction
- Security Analysis
- Auto or Triggered Release
- UAT, Performance Test
- Release Approval
- Release Package Configuration
Verify
- Acceptance Test
- Regression Test
- Performance Test
- Configuration Test
Our Endless Automation Platform Offers
Shared Object Repository
Test Suite Scheduler
Locator Strategy
Auto Reruns & Failure Analysis
Multiple Test Dataset
Automated Emails
Prepackaged Test Cases
Database Validations
Pattern Design Model
Integration with Docker
Keyword Design Approach
Integration with CI Tools
Chrome Extension
Test Automation Values
Customer Specific SOPs
Recertification of Base Features
End To End Ecosystem Flows
Quality – Application Stability
Managed Services
Secure 24/7 support with 1/3rd of the market price. Our support services covers ongoing business improvements and release management.
Case Studies
Minimizing Less Than Full Pallets and Maximizing Pick Efficiency – Case Study
A multinational Dutch-Belgian grocery retail and wholesale corporation with multiple distribution centers (DCs) in the United States. Client’s Operations and IT teams partnered with ITOrizon where we recommended and spearheaded a 90 Day systems and operations study.
Composing a Sensible Supply Chain Control Tower
A smart control tower platform brings supply chain convergence by integrating their internal and 3rd party supply chain system with much required transparency.
Enhancing Efficiency and Predictability with Dock Door Re-Configurations
Enhancing Efficiency and Predictability with Dock Door Re-Configurations Introduction In the ever-evolving landscape of logistics and supply chain management, operational efficiency is paramount
